Privacy Policy
How we handle the personal data this website collects.
Last updated: 9 November 2026
Who we are
Itern Systems ("we", "us") implements and supports Odoo ERP for East African businesses and builds FreightOS. This policy explains what personal data this website collects, why, and your choices. You can reach us at info@iternsystems.com.
What we collect
When you send us a message through a form on this site we collect:
- your name and email address (required);
- your phone number, company name and a message (optional);
- the type of help you asked for and the page you sent the form from;
- your IP address, kept only to limit spam and abuse (for example, a limit on how many messages one connection can send per hour).
Cookies and visitor data
We use a small number of cookies to make the site work and, only if you accept them, to understand how visitors find us. See our Cookie Policy for the list. You can choose "Only essentials" in the cookie bar at any time.
Why we use it
- to reply to your enquiry and discuss a possible project (we rely on your request to us and our legitimate interest in answering it);
- to keep the site secure and prevent abuse;
- for optional visitor statistics and marketing attribution, only with your consent.
Who can see it
Your enquiry is stored in our Odoo system and is visible to our staff who handle enquiries. We do not sell your data. Our website and database are hosted on a server we control in the Netherlands (DigitalOcean, Amsterdam). If you contact us through WhatsApp, that conversation is also handled by WhatsApp (Meta) under its own terms. Our pages load fonts from Google Fonts, which means your browser requests them from Google servers and your IP address is visible to Google.
How long we keep it
We keep enquiries for as long as needed to respond and to keep reasonable business records, and then delete or anonymise them. If you become a client, our agreement with you governs how we keep your project data.
Your rights
Under the Kenya Data Protection Act, 2019 you can ask us to give you a copy of your personal data, correct it, delete it, or stop using it for a purpose you object to. Email us at info@iternsystems.com and we will respond within a reasonable time. You may also complain to the Office of the Data Protection Commissioner of Kenya.
Security
The site is served over HTTPS and access to enquiries is limited to authorised staff. No system is perfectly secure, so please do not send us sensitive information such as passwords or card numbers through the contact form.
Children
This site is for businesses and is not aimed at children.
Changes
We may update this policy. The date at the top shows when it last changed.